Click on a topic below to see FAQs related to that subject. Then click on a question to see the answer.
The PaloVia laser allows you to proactively reverse the signs of aging – in the privacy and comfort of your own home. No costly appointments. No travel time. Just 3 - 4 minutes a day, whenever it works for you.
If you have fine lines and wrinkles around your eyes, the PaloVia laser is for you. It is appropriate for adult women and men of all ages and skin types.
Since every person reacts differently to treatment, we cannot predict what will happen for any one individual. In clinical studies, the most significant wrinkle improvement occurred after one month of daily treatments. The studies also showed that, on average, there was continued improvement throughout the 12 weeks of maintenance treatments (2x/week).
For your best wrinkle improvement, you should follow the treatment plan, which is one month of daily use and ongoing occasional maintenance (twice per week). Based on clinical study data, on average, physicians found that the majority of participants still had a visible improvement in their wrinkles three months after they completely stopped using the PaloVia laser.
The PaloVia laser has only been clinically tested and FDA-cleared to reduce fine lines and wrinkles ("crow's feet") around and under the eye area. It has not been cleared for use on any other area or for any other skin condition.
It is critical to use PaloVia Gel with the PaloVia laser. When applied to clean, dry skin around the eyes, the PaloVia Gel ensures proper operation of the Handpiece, proper contact with the Treatment Window and optimal light penetration during treatment. The bottle included with the PaloVia laser will last for approximately four months. To purchase more, visit PaloVia Pre-Treatment Gel.
No, you must use PaloVia Pre-Treatment Gel, which has been specially formulated and tested to work with the PaloVia laser. The PaloVia Handpiece may not operate properly if used without the PaloVia Gel, or if used with another lotion or gel, or if the skin is not completely dry before applying the PaloVia Gel. Such failure to operate properly can cause serious and permanent eye damage, discomfort or skin irritation, or may damage the Handpiece or prevent it from treating your wrinkles.
If you have a skin condition or are undergoing professional cosmetic treatments such as injectable toxins (e.g., Botox®) or fillers (e.g., Restylane®), check with your doctor or clinician before using the PaloVia laser.
As explained in the Instructions for Use booklet, you must use PaloVia Pre-Treatment Gel with the PaloVia laser. After you complete each PaloVia laser treatment, you should continue to use moisturizing skincare products. Daily use of sunscreen with SPF 30 or greater is also strongly recommended.
How long the PaloVia laser will last is dependent on many different variables, including the manner and frequency of use. The internal parts are not replaceable; however, the PaloVia laser comes with a One-Year Limited Warranty against defects in manufacture, materials or workmanship under normal use conditions. To be eligible for service under this limited warranty, you must register your product within 30 days of purchasing the PaloVia laser.
The Transportation Security Administration does not include handheld lasers on its list of Prohibited Items for Travelers. If you plan to travel outside the U.S., check the airline's baggage restrictions before you pack. In addition, check the country's voltage requirements to ensure compatibility; you may need a plug adaptor and/or a voltage converter to charge the Handpiece in foreign countries. The laser will function normally with a converter/adapter.
Unlike lotions and creams, which are most effective on the skin's outer layer, the PaloVia laser also works below the surface where wrinkles form. It generates short pulses of micro-fine laser light that penetrate deeply into the skin's sub-layers, treating the skin's aging support structure. Then the body's natural healing process sweeps away older, damaged tissue and rebuilds it with fresh, new collagen and elastin, helping skin look smooth and youthful. To learn more, visit Why It Works.
Non-ablative fractional lasers generate short pulses of micro-fine light, which can be manipulated by size, energy, spacing and depth. Unlike ablative lasers, which remove the top layer of skin and part of the sub-layer, non-ablative fractional lasers keep the outer layer of skin in place, for faster healing and recovery.
The PaloVia laser has been safety-tested with hundreds of clinical study participants, performing more than 7,500 eye-area treatments. Its design includes many features that reinforce proper use – including “smart” sensors that work with the PaloVia Pre-Treatment Gel to verify skin contact, helpful audio and visual cues and automatic shut-off to help prevent overuse. Visit Product Features to learn more.
There are two different types of FDA (U.S. Food & Drug Administration) reviews for medical devices: Premarket Approval (PMA) and Premarket Notification 510(k). Whether a PMA or 510(k) needs to be filed depends on the type of medical device. PMAs are typically required for high-risk medical devices that pose a significant risk of illness or injury, such as heart stents. The 510(k) process covers a range of other medical devices – including contact lenses, wheelchairs and lasers. 510(k) medical devices are referred to as "FDA-cleared" and PMA medical devices are referred to as "FDA-approved". The PaloVia laser is FDA-cleared, through the 510(k) review, for the treatment of fine lines and wrinkles around the eye (periorbital wrinkles).
The PaloVia laser is clinically tested and FDA-cleared for the at-home treatment of fine lines and wrinkles around the eyes. To understand the science behind the PaloVia laser, visit Why It Works. Or see how it compares to professional treatments on important dimensions – such as convenience and cost.
Professional fractional lasers are used by medical professionals for a wide range of treatment options. For more information about professionally administered fractional laser treatments, please contact a licensed aesthetic medical professional.
Unlike lotions and creams, which are most effective on the skin's outer layer, the PaloVia laser also works below the surface where wrinkles form. So, it’s not surprising that, in an independent study, 8 out of 10 women said their results with the PaloVia laser were better than other fine line/wrinkle reducers.
According to the American Society for Aesthetic Plastic Surgery, the 2011 national average for in -office non-ablative fractional treatments was $1,200 per session. Now, you can own the PaloVia laser for less than half the cost of one professional session. To compare the costs of starting, and maintaining, different anti-wrinkle treatments, visit Spectrum of Anti-Aging Treatments.
The PaloVia laser and LED devices use very different technologies. The PaloVia laser uses “non-ablative fractional laser technology,” which was patented by Palomar Medical Technologies based on an application filed in 2000. This type of laser is called “non-ablative” because it keeps the outer layer of skin in place and “fractional” because it only treats a small portion of the skin with each application of light, for faster healing and fewer risks. Today, Palomar’s patented fractional laser technology is used in thousands of doctors’ offices around the world to treat skin conditions like scars, age spots, stretch marks and wrinkles.
LED devices emit low intensity light, in a spectrum that can range from ultraviolet through visible and into infrared. In the past few years, there has been increased interest in the use of LED devices for skin-related therapies. However, for facial rejuvenation procedures, physicians prefer fractional laser treatments to LED treatments. From 2007-2011, the only years for which statistics are available, doctors performed more than half a million fractional laser skin rejuvenation treatments in the U.S.; the same statistics reveal that, among physicians, LED treatments were not used for facial rejuvenation.*
*American Society for Aesthetic Plastic Surgery Statistics, 2007-2011.
Yes. The PaloVia laser comes with a 60-Day Money-Back Guarantee. If you decide you do not want to keep the PaloVia laser for any reason within 60 days of your purchase, simply return it to the location where you purchased it for a full refund. If you purchased the PaloVia laser from palovia.com and would like to return it, view our Returns policy and follow the instructions.
Yes. Palomar tests each PaloVia laser for quality and provides a One-Year Limited Warranty against defects in manufacture, materials or workmanship under normal use conditions. To be eligible for service under this limited warranty, you must register your product within 30 days of purchasing the PaloVia laser.
If you've lost or misplaced your booklet, click on Instructions for Use to download the latest version. Or call PaloVia Customer Care at 1-866-PALOVIA (1-866-725-6842).
Please visit our Troubleshooting section, or contact PaloVia Customer Care at
The PaloVia laser contains a lithium-ion battery, which must be removed prior to disposing of the Handpiece. Here are instructions for removing the battery:
After the battery has been removed, the Handpiece may be disposed of in your regular household trash.
Botox® is a registered trademark of Allergan, Inc.
Restylane® is a registered trademark of HA North American Sales AB.