If you can't find what you're looking for on this website, PaloVia Customer Care is only a phone call or email away. Please contact us with any questions you may have.
Monday-Friday: 9am to 6pm (EST)
Phone: 1-866-PALOVIA (1-866-725-6842)
Email: Use our Contact Us form
We welcome phone orders. To place an order over the phone, please call 1-866-PALOVIA
(1-866-725-6842). Customer Care representatives are available Monday through Friday, from 9am-6pm (EST).
If you have a question about an order's status, please check the "My Account" section of palovia.com. "View Order History" will have your shipment status. If you need further assistance, contact Customer Care at 1-866-PALOVIA (1-866-725-6842).
Both the shipping address and credit card billing address must be within the United States.
* palovia.com only ships to street addresses, not P.O. Boxes.
Please allow up to 48 hours to process your order. Then add the shipping time below, based on the shipping method you selected.
The PaloVia laser is only available for sale and shipment within the United States. Orders must be placed with a U.S. credit card and must ship to a U.S. street address.
Within a few hours of your purchase, a confirmation email will be sent containing your order number and details.
Within 24 hours of shipment, a confirmation email will be sent containing your tracking information.
You have the option to cancel your order prior to shipment. To do so, please contact PaloVia Customer Care at firstname.lastname@example.org or 1-866-PALOVIA (1-866-725-6842) and reference your order number when cancelling.
Applicable state and local sales tax will automatically be added during the checkout process.